Call Center Agent
- Jeddah, Makkah
- Permanent
- Full-time
- Handle a high volume of inbound calls with professionalism and efficiency.
- Provide precise information regarding diagnostic services and assist with appointment scheduling.
- Resolve customer issues while following established procedures.
- Document customer interactions accurately in our system.
- Collaborate with team members to improve service quality and share knowledge.
- Follow scripts and guidelines to ensure consistent communication.
- Meet or exceed individual and team performance targets.
- Maintain updated knowledge of our services, products, and industry trends.
- Previous experience in a call center or customer service role is an advantage.
- Strong verbal and written communication skills.
- Exceptional problem-solving abilities and attention to detail.
- Able to multitask and prioritize responsibilities in a fast-paced environment.
- Comfortable using various software applications and CRM systems.
- Fluency in both English and Arabic is preferred.
- Positive attitude and a commitment to excellent customer service.
- Flexibility to work in various shifts, including nights and weekends.