Field Service Engineer

Philips

Riyadh
Permanent
Full-time

1 month ago

Job Title Field Service EngineerJob DescriptionYour role:Install Philips Healthcare (PH) equipment according standards with respect to quality and installation time as set by PHPerform planned maintenance and equipment modifications within the scheduled time and to the quality standards set by PHPerform corrective maintenance, supported when necessary by tier-2 support helpdeskDemonstrate commitments to meet customer needs and requirements by ensuring all given quality standardsSubmit timely and accurate service data, job sheets, reports, expense claims, radiation film badges, field problem reports and other paperwork as assignedBe aware of customer needs and potential commercial leads (Philips Lifecycle Solutions – PLS) through customer visits and provide feedback and recommendations to the management, relevant people within the organizationSupport the District Customer Services & Operations Manager and the Customer Services Account Manager as appropriate with contract renewals etc.Use company property with care to ensure optimal results with minimal operational costsKeep abreast of new technologies likely to affect PH range of productsBe a professional representative for PH with respect to customer problems, ensuring personal acceptability by the customer in appearance and behavior in accordance with PH policy and targetsResponsible for executing service events (maintenance & Installation) in compliance with applicable version of Business Unit (BU) / Business Line (BL) service manuals and relevant PH quality standard policiesYou're the right fit if:University degree in Electrical and Electronics Engineering, Biomedical Engineering or relevant disciplines5 years of field service experienceStrong knowledge in diagnosing and repairing electronic equipment, troubleshooting and responding to customers’ concernsStrong customer service and communication skillsMust be able to work both individually and in an established team settingAdvanced level of English & Arabic is a mustAbout Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion .

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