MENA Account Manager, Riyadh (Nationals only)

• Identify key trends on external and internal business insights to aid informed business decisions
• As required, make decisions on behalf of account leaders to expedite results
• Act as the PMO on strategic account initiatives

• Drive account strategies with the account team through focused sessions to expedite account growth
• Operate as a master connector across the entire account landscape on account strategy and activation
• Continuously grow internal firm relationships to expand your network and understanding of the firm's capabilities
• Understand and position relevant Client services, solutions and capabilities with the GCSP and account leaders to aid in overall client delivery by facilitating the right connections
• Help teams prioritize opportunities based on knowledge of the account strategy and leveraging global tools
• Drive, support and closely monitor the execution of the CX Plan on the account

• Manage the annual global revenue planning process on the account
• Actively promote the activation of solutions, alliances, and managed services across the account by working with the relevant stakeholders
• Co-develop the relationship strategy and management of global relationship map
• Manage sales forecasting and track pipeline movements; identify potential white spaces and gaps
• Collaborate with CE and/or SL Leads on sales activities, for example sharing background documents on account performance and structure.

• Promote pursuit excellence by teaming with the Deal Activation team on deals.
• Assist in the management of proposal (RFP) responses by facilitating bid/no-bid decisions, developing and engaging the relevant teams to develop/refine RFPs
• Collaborate across Markets and other CBS functions as per the account needs

• Work with the GCSP and CE as one account team to ensure account operations are tight and interdependencies are seamlessly working together to ensure cohesive account management
• Manage an operating cadence of the account team to include core sales, operations, and marketing processes (KPI Insights, action item updates, planning meeting agendas, etc.)
• Leverage the wider ecosystem to execute innovation initiatives and growth drivers
• Act as subject matter expert and coach to the team on the Firm's sales/account management tools and processes (ex: LENS, BASE, ART, Mercury, E4A, etc.)
• Lead account level onboarding to new leadership, EP's, and key Senior Managers
• Build and manage a repository of team information (MSA, Account meeting actions, SOW, etc.)
• Identify key areas for innovative transformation and acts as a change agent to optimize digital tools, technology, and processes (SharePoint, MS lists, teams, power automation, etc.)

• Determine, drive, and ensure distribution of relevant thought leadership across the account portfolio
• Coordinate with market segment and/or service lines to manage account campaigns
• Collaborate with Wavespace to drive account sessions
• Establish an account community to align the team members with the account's priorities, growth and transformation ambitions and ways of working
• Collaborate with the comms team to plan a calendar of events, holiday greetings, and other relationship-building initiatives
• Manage internal account communications to keep account teams updated on recent developments and upcoming priorities

• Enable account operations and administrative activity and be accountable for the quality of documentation, updates across firm tools and internal account databases
• Closely collaborate with the account team on all risk and account hygiene attributes and ensure compliance
• Advocate and drive the deployment of digital account management solutions for example - Account LENS, E4A, and other tools to manage account activities and actions

EY