Foodhall Operations Manager
TGP International
- Riyadh
- Permanent
- Full-time
1. Site Leadership & Operations- Lead the full day-to-day operation of the Food Hall across front-of-house, kitchens, back-of-house, delivery, hosting, cashiering, and service areas- Implement, manage, and continuously improve Standard Operating Procedures (SOPs) for all operational areas- Ensure seamless coordination between tenants, service teams, and Head Office departments- Act as the senior decision-maker on site for all operational matters2. Guest Experience & CRM- Ensure consistent delivery of a world-class guest experience across all touchpoints- Establish and maintain strong customer relationships- Oversee the day-to-day use and performance of the CRM system, ensuring feedback, complaints, and loyalty data are actively managed and acted upon3. Food Safety, Hygiene & Quality- Ensure full compliance with all food safety, hygiene, and Saudi regulatory standards- Lead and delegate to the Food Safety & Quality Control Coordinator, Chief Steward, and Floor Managers to ensure effective monitoring and enforcement- Ensure consistent food and beverage quality across all operators4. Maintenance, Facilities & Logistics- Ensure preventive and corrective maintenance is executed according to schedule and standards- Oversee logistics, including staff accommodation standards, transportation, procurement, prep rooms, storage, and waste management systems- Ensure the Food Hall is always safe, clean, and operationally ready5. Tenant & Commercial Management- Oversee and lead all tenant onboarding, operational management, and end-of-tenancy processes- Monitor operator performance against contractual, quality, and service standards- Build and maintain strong relationships with tenant leadership and brand owners6. Sales, Marketing & Business Growth- Execute site-level sales and marketing plans developed by Head Office- Support promotions, activations, and events to drive footfall and revenue- Identify and lead local initiatives that improve commercial performance7. Financial Management- Own the Food Hall’s on-site financial performance, including revenue, cost control, and profitability- Prepare, present, and manage the annual Food Hall budget- Ensure financial discipline across all departments and tenant interfaces8. People & Performance Management- Lead, coach, and develop the Food Hall management and operational teams- Ensure effective manpower planning, training, and performance management- Drive engagement, accountability, and service culture9. Performance, KPIs & Reporting- Develop and continuously improve KPIs across all departments- Track and report performance to the TGP Food Hall Director- Lead corrective actions and improvement plans when targets are not met10. Stakeholder & Industry Relations- Represent Seven Al Hamra Food Hall in the market- Maintain strong relationships with industry partners, operators’ head offices, and key stakeholdersRequirementsExperience & Education- Minimum 10 years in a senior F&B or hospitality management role- Proven experience managing multi-operator environments (food halls, malls or large restaurant groups)- Bachelor’s degree in Hospitality Management, Business Administration, or related fieldMarket & Industry Knowledge- Extensive knowledge of the Saudi hospitality and F&B market- Strong network within the local and regional food & beverage industryTechnical & Professional Skills- Advanced verbal and written English (Arabic preferred)- Strong financial, operational, and commercial acumen- Advanced user of Microsoft Office, CRM, and ERP systems- Strong understanding of Saudi food safety, labor, and licensing regulationsLeadership & Personal Attributes- Excellent people leadership across multicultural teams- Highly organized, decisive, and commercially driven- Strong stakeholder management and negotiation skills- Able to operate effectively in a high-volume, fast-paced environmentNote: This job description reflects key duties and responsibilities of the position and is not to be interpreted as exhaustive.