Line of Service Internal Firm ServicesIndustry/Sector Not ApplicableSpecialism Managed ServicesManagement Level ManagerJob Description & Summary At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients.Those in managed service management and strategy at PwC will focus on transitioning and running services, along with managing delivery teams, programmes, commercials, performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process, tools and services.The Tech Delivery Enablement Specialist role focuses on supporting project delivery lifecycles and enabling tools and assets within PwC’s Technology Managed Services. The position involves coordination, onboarding, documentation management, and deployment of reusable assets to improve operational efficiency and standardization.Delivery coordination and support: The specialist maintains project delivery plans, tracks milestones, manages resource profiles, identifies delivery risks and dependencies, and collaborates with third-party vendors to fill capability gaps. They also act as the SME for vendor Joint Business Reviews (JBRs).Transition and asset management: Responsibilities include coordinating onboarding activities post-contract, distributing onboarding kits and documentation, tracking readiness during transitions, researching and evaluating new delivery tools, maintaining standardized templates and documentation, and improving toolsets based on feedback.Reporting and enablement: The specialist supports updating delivery performance dashboards, preparing review materials for leadership, collaborating with analytics teams, maintaining knowledge repositories, conducting training sessions, and promoting consistent use of reusable delivery assets.Key ResponsibilitiesDelivery Support & CoordinationAssist in maintaining integrated project delivery plans, tracking milestones, resource capacity, sprint health, and backlogs.Collaborate with workstream leads to identify delivery risks, dependencies, and impediments.Initiate and track resource profile requests from our different delivery channels.Work with third party vendors to identify profiles to fill internal capability gaps.Act as the JBR SME to initiate, refresh, and track vendor JBRs.Transition & Mobilization SupportSupport the coordination of onboarding activities post-contract award, including knowledge transfer and team mobilization tasks.Distribute and maintain onboarding kits, SOPs, and project startup documentation.Track readiness and flag risks or delays during transition phases.Asset & Tools ManagementResearch new delivery tools, gather pricing, lead evaluations, and provide findings and recommendations to leadership.Support the curation and upkeep of standardized delivery templates, trackers, dashboards, and playbooks.Manage documentation version control, storage, and accessibility for delivery teams.Gather feedback from active engagements to improve existing toolsets and frameworks.Reporting & DashboardsSupport the updating of delivery performance dashboards and governance trackers with project data (KPIs, issues, resources, etc.).Assist in preparing delivery review materials for Monthly/Quarterly Service Reviews and internal leadership reporting.Collaborate with data analytics teams to integrate reporting sources when needed.Knowledge & EnablementMaintain internal repositories for delivery enablement assets and knowledge articles.Conduct training or onboarding sessions for new team members on tools, frameworks, and delivery standards.Help promote consistency in the use of reusable assets across different projects.Required Skills & ExperienceProfessional ExperienceExposure to agile delivery environments, managed services, or consulting projects.
Experience with service transition, project coordination, reporting, and tracking.
Technical & Delivery KnowledgeUnderstanding of cloud, cyber, AES, digital workplace, and ITSM.Experience working with and managing relationships with third party vendors.Familiarity with delivery methodologies: Agile, ITIL, Waterfall, or hybrid models.Minimum years experience requiredSoft SkillsStrong English and Arabic reading and writing skills.Strong communication, organization, and coordination skills.Ability to work independently and manage multiple delivery support tasks.Comfortable collaborating across technical, operational, and commercial teams.Preferred QualificationsBachelor's degree in information systems, Engineering, Business, or related fields.Certifications in ITIL, Agile, or PMP are advantageous.Experience in knowledge management, content governance, or delivery tool configuration is a plus.Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)Required SkillsOptional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Automation, Automation Framework Design and Development, Automation Solutions, Budgetary Management, Business Process Automation (BPA), Business Process Improvement, Business Process Outsourcing, Business Transformation, Coaching and Feedback, Communication, Continuous Process Improvement, Creativity, Data Quality Automation, Deliverable Planning, Delivery Excellence, Design Automation, Digital Transformation, Embracing Change, Emotional Regulation, Empathy, Inclusion {+ 29 more}Desired Languages (If blank, desired languages not specified)Travel RequirementsAvailable for Work Visa Sponsorship?Government Clearance Required?Job Posting End Date
