Parts Advisor

• Accurately identify customer parts requirements
• Maintain parts stock and stock records
• Process parts orders efficiently
• Ensure the highest level of customer satisfaction
• Contribute to departmental compliance with company policies and industry guidelines

• Parts sales vs objectives
• Departmental VQM / Retailer audit
• Stock control data accuracy

• Maintain an up-to-date knowledge of new or updated parts via Desktop, and ensure parts bulletins, lists and catalogues are read and stored
• Remain aware of seasonal requirements and of parts needed in the event of a Volkswagen recall or special offer in the Parts Department
• Attend training courses to develop job-related knowledge
• Liaise with Parts Manager to monitor lost sales for inventory control

• Ensure all stock is kept securely and in good condition
• Maintain stock control and guard against any unauthorised removal of parts stock
• Ensure all incoming deliveries are checked and placed in the correct bins and any discrepancies reported to the parts manager
• Ensure that a receipt, payment or authorised signature is obtained for all parts stock issued • Assist the parts manager in all aspects of stocktaking

• Ensure all paperwork, documentation and parts requisitions are completed accurately
• Ensure all credit sales transactions are to an authorised signatory or approved account, and cash and cheque payments are received and stored securely
• Place special orders as necessary, balancing the needs of economy and speed of delivery according to parts manager guidelines
• Source the availability of additional parts from outside the Retailer
• Search for part numbers using the Electronic Parts Catalogue (EPAC, ETKA)

• Satisfy customer requirements by identifying parts accurately
• Answer customer queries regarding parts warranties in a manner that is easily understood • Receive customers promptly and courteously
• Develop and maintain excellent relationships with customers by meeting and exceeding their expectations • Maintain accurate customer records, including the Parts Club member’s database

• Ensure the correct recycling of all disposed and damaged items in line with environmental regulations • Adhere to all Health and Safety and Company policies and procedures
• Ensure Volkswagen procedures appertaining to recycling/exchange units are adhered to

• Customer Focus
• Approach every situation with a desire to understand and deliver
• Listen effectively and communicate clearly
• Use contact with the customer to build a relationship
• Take responsibility to ensure nothing is left to chance

• Maintain parts stock
• Handle incoming stock entering storage
• Provide a service to the customer
• Process customer orders for goods
• Deal with returned goods and complaints
• Achieve incremental sales
• Use technology effectively
• Manage own performance
• Contribute to effective working
• Contribute to improved parts processes

• Work with other areas of the business to improve Retailer profit and customer care

SAMACO Automotive