ServiceNow Consultant with HRSD

• Execute end-to-end development on the ServiceNow platform, especially within HRSD modules
• Build custom forms, workflows, and integrations for HR case management
• Develop and maintain Knowledge Base articles and dashboards
• Strong understanding of ServiceNow platform and HRSD modules.
• Experience with JavaScript, REST APIs, and integration tools.
• Familiarity with Agile methodologies and DevOps practices.
• Design, develop, and maintain ServiceNow HRSD applications and workflows.
• Integrate ServiceNow with Oracle systems and other third-party platforms.
• Create and manage record producers, catalog items, and HR case templates.
• Develop and optimize business rules, client scripts, UI policies, and script includes.
• Troubleshoot and resolve issues related to HRSD functionality and integrations.

• Provide technical support for HRSD-related incidents, problems, and change requests
• Collaborate with HR teams to resolve issues and improve service delivery

• Participate in requirement gathering and stakeholder workshops
• Liaise with business analysts and HR leads to align technical solutions with business needs

• Maintain daily progress reports and trackers, as seen in HRSD ServiceNow

Bayt