Parts Advisor

• Accurately identify customer parts requirements

• Maintain parts stock and stock records

• Process parts orders efficiently

• Ensure the highest level of customer satisfaction

• Contribute to departmental compliance with company policies and industry guidelines

• Parts sales vs objectives

• Departmental VQM / Retailer audit

• Stock control data accuracy

• Maintain an up-to-date knowledge of new or updated parts via Desktop, and ensure parts bulletins, lists and catalogues are read and stored

• Remain aware of seasonal requirements and of parts needed in the event of a Volkswagen recall or special offer in the Parts Department

• Attend training courses to develop job-related knowledge

• Liaise with Parts Manager to monitor lost sales for inventory control

• Ensure all stock is kept securely and in good condition

• Maintain stock control and guard against any unauthorised removal of parts stock

• Ensure all incoming deliveries are checked and placed in the correct bins and any discrepancies reported to the parts manager

• Ensure that a receipt, payment or authorised signature is obtained for all parts stock issued • Assist the parts manager in all aspects of stocktaking

• Ensure all paperwork, documentation and parts requisitions are completed accurately

• Ensure all credit sales transactions are to an authorised signatory or approved account, and cash and cheque payments are received and stored securely

• Place special orders as necessary, balancing the needs of economy and speed of delivery according to parts manager guidelines

• Source the availability of additional parts from outside the Retailer

• Search for part numbers using the Electronic Parts Catalogue (EPAC, ETKA)

• Satisfy customer requirements by identifying parts accurately

• Answer customer queries regarding parts warranties in a manner that is easily understood •

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