The Credit Controller is responsible for collecting debts from company debtors, evaluating new credit requests, ensuring timely payments of company debts, processing invoices, maintaining the sales ledger, and providing administrative support where needed. He/ She maximizes company profits by efficiently managing its debts.Rentokil Boecker® Credit Controller is held accountable for the below job responsibilities:● Submitting all invoices with proper documentation (service reports, breakdowns) via email to customers at the beginning of each month.● Negotiating payment plans with customers and setting payment terms and condition accordingly.● Maintaining debt records, conducting regular analysis of the credit-control system and implementing changes as needed to reduce bad debts.● Analyzing and monitoring all assigned aged debtors in order to reduce outstanding debt and ensuring prompt action is taken for non-payment or continued late payment.● Overseeing and initiating collection calls with concerned parties and account holders in order to resolve all outstanding customers debts / billing issues on these complex accounts.● Performing customer accounts reconciliation on a monthly basis and sharing outstanding balance with customers where required.● Recording all debtors’ communications, payment plans, disputes on OnGuard and ensuring dashboards and tracker sheets are updated on daily basis.● Following up on overdue invoices and payments and implementing company collections procedures as necessary.● Reporting outstanding debt accounts and payment issues to management on a weekly basis.● Reviewing credit notes or additional billings and negotiating payment plans with debtors where required.● Managing the service suspension process for the recovery of debt, actively chasing aged debt and taking the lead in reviewing debtor key accounts.● Preparing proposals for delinquency accounts where legal action may be required, and reporting account disputes for Finance management to advise on appropriate actions.● Providing continuous coaching and support to the credit control teams to achieve departmental goals and collection targets.● Supporting the team by training new joiners on collection systems (OnGuard), processes and procedures.Requirements● BA degree in Accounting, Finance, Business Administration or any relevant field.● Experience of minimum 4 years in a similar role.● Proficiency in English and Arabic with excellent verbal and written communication skills.● Knowledgeable in reporting and monitoring with remarkable attention to details.● Effective decision making and problem-solving skills● Strong ability to listen to customers and negotiate solutions
