Company DescriptionRaffles & Fairmont Red Sea, positioned in the Kingdom’s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. The resort will be situated next to an 18 hole championship golf course, reflecting Fairmont’s association as a world class golf destination. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites.Job DescriptionFairmont The Red Sea is seeking an experienced and guest-focused Fairmont Gold & Residence Manager to lead the operations of our luxury residential offering in Umluj, Saudi Arabia.In this pivotal leadership role, you will oversee the daily operations of Fairmont Gold & Residences, ensuring exceptional service delivery while maintaining the highest standards of luxury hospitality. You will lead a dedicated team, drive operational excellence, and create memorable experiences for residence owners and long-stay guests.Key ResponsibilitiesOversee the daily operations of the Fairmont Gold & Residences, ensuring seamless service delivery and adherence to Fairmont’s luxury service standardsLead, mentor, and supervise a team of hospitality professionals, fostering a culture of excellence, accountability, and continuous improvementManage guest and residence owner relations, ensuring exceptional service experiences while addressing inquiries and resolving concerns with professionalism and discretionDevelop and implement operational procedures and service standards that enhance efficiency while maintaining the luxury lifestyle experience expected by our guests and ownersMonitor and analyze key performance metrics, including guest satisfaction scores, operational efficiency, and financial performanceManage departmental budgets, control costs, and optimize resource allocation to achieve financial targetsCoordinate with Rooms, Concierge, Butler Service, and other hotel departments to ensure seamless service delivery and a personalized guest journeyEnsure compliance with company policies, health and safety regulations, and local Saudi Arabian requirementsConduct staff training and development programs to ensure consistent delivery of high-quality serviceImplement tailored services and lifestyle programs for residence owners and long-stay guestQualifications
Minimum 5 years of management experience in luxury hospitality operations
Minimum 3 years of direct experience managing exclusive lounges, clubs, or residence facilities
Proven track record of leading and developing high-performing teams in upscale hospitality environments
Demonstrated expertise in guest relations and delivering exceptional customer service to high-net-worth clientele
Strong operational and financial management skills, including budget management and cost control
Excellent communication and interpersonal skills in English; multilingual abilities are highly preferred
Proficiency with property management systems (PMS) and hospitality technology platforms
Comprehensive knowledge of luxury hospitality standards and best practices
Strong organizational and time management skills with the ability to manage multiple priorities
Problem-solving abilities and decisiveness in addressing operational challenges
Experience with event coordination and customized guest programming
Familiarity with Fairmont service standards and luxury brand positioning is preferred
Knowledge of Saudi Arabian hospitality regulations and cultural considerations is advantageous
Additional InformationWhat’s in it for you...
The opportunity to join Accor, a leading global hospitality group with an exceptional portfolio of luxury brands.
The chance to define the pre-opening operations for two iconic resorts at one of the world’s most anticipated new destinations.
Become part of a team dedicated to creating unparalleled luxury hospitality experiences.
A competitive package and excellent opportunities for professional growth.
Outstanding discounts across the global Accor and luxury brand network.
