Soft Service Manager

EFS

  • Tabuk
  • Permanent
  • Full-time
  • 1 month ago
The Soft Service Manager is a vital role within our organization, responsible for overseeing and managing the soft services operations in Saudi Arabia. This position requires a proactive individual who can ensure that all soft services are delivered to the highest standards, enhancing the overall customer experience. The Soft Service Manager will work closely with various departments to ensure seamless service delivery while maintaining compliance with health and safety regulations. The ideal candidate will have a strong background in facilities management and a passion for delivering exceptional service.Responsibilities: * Oversee the daily operations of soft services, including cleaning, security, and landscaping.
  • Develop and implement service delivery strategies to enhance customer satisfaction.
  • Manage and train staff to ensure high performance and adherence to company standards.
  • Conduct regular inspections and audits to ensure compliance with health and safety regulations.
  • Prepare and manage budgets for soft services operations.
  • Collaborate with other departments to ensure integrated service delivery.
  • Handle customer complaints and feedback to improve service quality.
  • Monitor service contracts and vendor performance to ensure service level agreements are met.
  • Implement sustainability initiatives within soft services operations.
  • Prepare reports and presentations for senior management on service performance and improvements.
Preferred Candidate: * Strong leadership and management skills.
  • Excellent communication and interpersonal skills.
  • Proven experience in facilities management or a related field.
  • Ability to work under pressure and manage multiple priorities.
  • Detail-oriented with strong problem-solving abilities.
  • Proficient in budget management and financial reporting.
  • Knowledge of health and safety regulations.
  • Customer-focused with a commitment to service excellence.
  • Ability to adapt to changing environments and demands.
  • Strong analytical skills with a data-driven approach to decision-making.

Bayt