Sales Manager
Ibis
- Yanbu' al Bahr, Al Madinah
- Permanent
- Full-time
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Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"Job DescriptionAs a Sales Manager drive revenue growth by crafting tailored sales strategies based on comprehensive market analysis, engaging in proactive prospecting to expand the client base and fostering enduring relationships. Showcase polished presentation skills at industry events, execute sales calls in alignment with the sales plan, and coordinate seamlessly with cross-functional teams to develop marketing initiatives, oversee wholesale contract adjustments, and promotional activities. Upholding exemplary service standards ensures client satisfaction and achieves sales objectives on monthly, quarterly, and yearly timelines.Key Responsibilities:
- Strategy Development and Analysis: Develop a sales strategy for the leisure and groups market segment and plan by analyzing historical, current, and future hotel/market trends, researching to modify existing or develop new wholesale contracts as needed based on hotel and/or market conditions, recommending and coordinating deployment of any necessary promotions, and collaborating with the Sales & Marketing team to develop marketing strategies for the assigned segment.
- Sales Execution and Communication: Create selling strategies to capture the maximum amount of revenue, solicit new business opportunities from international operators, travel agents, and wholesalers through sound business practices, prospect from various sources to expand the account base, demonstrate professional presentation skills at Industry Trade Shows, Sales Events, and Networking functions, conduct sales calls (Sales Visits) as indicated by the Sales Plan, report daily, and communicate all client information to the appropriate departments via site visit notification forms and conduct pre-arrival internal meetings when necessary.
- Reporting and Documentation: Prepare weekly or monthly activity and production reports, and maintain accounts, contacts, activity, and business details within the appropriate software applications.
- Customer Relationship Management: Nurture and maintain existing client relationships to ensure repeat business, consistently offer professional, friendly, and engaging service, meet and greet onsite contacts and showcase the hotel, ensure the achievement of sales objectives on a monthly, quarterly, and yearly basis, and work closely with the Front Office to ensure all details of the contract are delivered and guests depart satisfied.
- Operations and Compliance: Administer weekly sales call and monthly site inspection plans to maximize calls and showcase hotel upgrades. Supervise wholesale coordinator, ensure policy compliance, and assist with assigned tasks, maintaining hotel protocols.
- Minimum of three years of hotel sales experience
- Bachelor’s degree preferred
- Proven ability to build relationships and find new business: prospecting, networking, site inspections and sales calls
- Excellent verbal and written communication skills and strong attention to detail
- Excellent time management skills
- Keep abreast of industry trends and share information with all staff
- Excellent organizational skills, with the ability to prioritize tasks and juggle many tasks simultaneously
- Superior problem-solving/strategizing skills
- Excellent overall computer skills including Microsoft applications, with advanced knowledge of Excel and PowerPoint, and OperaCloud/ Sales & Catering systems.
- Proactive mindset to anticipate and support changes in our business
- Conformity to the highest standards of personal integrity and ethical behavior
- Exceptional customer service abilities