Service Associate - Concierge

Shangri-La Hotels & Resorts

  • Jeddah, Makkah
  • Permanent
  • Full-time
  • 1 month ago
Shangri-La JeddahAnchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.
  • 203 stylish rooms and suites plus 17 luxury serviced apartments.
  • 4 restaurants and lounges, including the legendary Shang Palace
  • Convenient for Jeddah's popular landmarks and Red Sea Mall
  • 116 privately owned Burj Assila Residences.
Job Summary:Provides guest services and assists guests with their luggage and other items.As a Service Associate - Concierge, we rely on you to,
  • Builds relationship with guests to delight and gain loyalty.
  • Assists guests in airline reservation/ confirmation, handling of messages, transportation arrangements, city tours, restaurant reservations.
  • Ensures all interactions with guests are handled professionally and with care adhering to hotel's policies and procedures.
  • Ensures proper records are maintained for all guests' deliveries.
  • Maintains all quality standards and procedures from guest's pre-arrival, to guest's arrival, to guest's in-house stay to guest's departure.
  • Coordinates and ensure timely deliveries and collections of guests' luggage.
What we are Looking For:
  • At least 1 year working experience in hotel
  • Ability to work long hours and shift
  • Communicates and writes with fluency in English (as well as the Arabic language)
  • Pleasant, friendly, and cheerful attitude
  • This Position is for Saudi Nationals Only
Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.

Shangri-La Hotels & Resorts

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