Key Responsibilities· Manage the end-to-end release cycle, including planning, scheduling, coordination, and deployment across environments (Dev, UAT, Staging, Production).· Establish and enforce release governance, including release calendar, approval gates, rollback plans, and compliance with CABprocesses.· Coordinate with PMO, QA, DevOps, ITSM, and Business stakeholders to ensure successful delivery and post-release validation.· Conduct Release Readiness Reviews and Post Implementation Reviews, ensuring all controls and risk assessments are completed.· Monitor and report release metrics and KPIs, such as release success rate, deployment lead time, rollback frequency, and change failure rate.· Support the automation and improvement of release pipelines in collaboration with DevOps teams.· Oversee emergency and hotfix release procedures, ensuring traceability and business continuity.· Ensure alignment of release processes with quality frameworks (ISO 9001, ITQMS, ITIL) and internal audit requirements.· Maintain documentation related to release planning, sign-offs, impact analysis, and stakeholder communication.RequirementsQUALIFICATIONS· Bachelor’s degree in Information Systems, Computer Science, or related field.· Strong understanding of IT delivery, governance, quality assurance, and DevOps principles.Experience· 8–10 years of experience in IT or software delivery roles, with 3–5 years in release or deployment management.· Experience in managing releases across multiple technologies, vendors, and cross-functional teams in enterprise environments.Technical Skills· Hands-on knowledge of release and deployment management tools (e.g., ServiceNow, JIRA, Jenkins,SonarQube, Git, AzureDevOps).· Familiarity with CI/CD pipelines, test environments, version control, and automated release gates.· Understanding of ITSM, SDLC, change management, and production readiness controls.· Basic scripting or automation knowledge (e.g., PowerShell, YAML) is a plus.Leadership Skills· Strong planning, coordination, and risk management capabilities.· Ability to lead cross-functional meetings, resolve conflicts, and facilitate release decisions.· Skilled in communication with technical teams, business stakeholders, and leadership.· Able to prioritize and manage multiple releases under tight deadlines.Preferred Certifications· ITIL® v4 Foundation or Managing Professional – preferred for alignment with ITSM governance· SAFe Release Train Engineer (RTE) – optional but valuable in agile environments· PMP® or PRINCE2® Practitioner – preferred for structured release coordination· ISO 9001 Awareness or Lead Auditor – a plus for QMS-aligned release governanceKey Competencies· Detail-Oriented: Ensures accuracy in deployment planning, risk documentation, and compliance.· Analytical Thinking: Able to assess release impacts, dependencies, and rollback strategies.· Process-Minded: Enforces structured release controls aligned with IT governance and QMS.· Calm Under Pressure: Manages release windows confidently, including emergency and high-risk changes.· Continuous Improvement Focus: Drives refinement of release processes, metrics, and reporting maturity
