Maintenance Supervisor
- Riyadh
- Permanent
- Full-time
- Responsible for establishing and maintaining a good relationship with all customers in the area and interacting with them regularly and proactively.
- Accountable that customer experience touchpoints are followed during the whole maintenance contract lifecycle.
- Communicates to customers that promises have been delivered.
- Ensures that customers' queries are answered on time and with the appropriate attention and makes sure complaints are solved accurately and on a timely basis (together with the rest of KONE team).
- Ensures safety of all employees and end-users.
- Accountable for the delivery of service according to the service contract commitments, the time limits, the KONE quality standards and the local regulations
- Analyses and takes the necessary actions when new equipment enters the service base.
- Responsible for investigating near misses, incidents and accidents, and following company policy on evidence custody and internal reporting.
- Develops the competences, motivation and overall performance of the technicians by regular coaching.
- Ensures the correct level of resourcing.
- Responsible for determining and approving technicians’ performance objectives
- Responsible for individual target setting and action planning annually, followed-up in regular reviews.
- Accountable for communicating safety messages as well as technical and code requirements to his/her technicians.
- Accountable for technician timesheet validation prior to payroll
- Manage the repair sales funnel.
- Accountable for the repair sales leads volume and quality
- Accountable for monitoring that sales leads are converted to opportunities, tenders and orders by the back-office in time, and responsible for supporting in difficult cases when needed.
- Through regular customer meetings, identify and promote repair sales leads, opportunities, and open tenders.
- Create leads for new business opportunities (LIS, VB, DIS and NEB)
- Ensures that the field processes and maintenance methods (MBM, DMP and related evolutions) are followed and the support functions are used correctly.
- Accountable for proximity stock content ·
- Accountable for the timely completion of the planned maintenance visits
- Responsible for promoting and facilitating a proper workload balancing across his team and the related route optimization with the support of him Maintenance Operation Manage
- Bachelor degree in Engineering.
- Minimum 5 years of working experience in Elevator & Escalator or similar industries.
- Excellent verbal and written communication skills in both English and Arabic.
- Strong communicator with excellent organizational and follow-up skills.
- Ability to work effectively under pressure.
- Demonstrates a strong service mindset, prioritizing customer satisfaction.