Dispatching Lead.E - Commerce - Fulfillment Operations
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- Riyadh
- Permanent
- Full-time
Design and optimize delivery routes using routing software to ensure that deliveries are completed in the most time-efficient and cost-effective manner.2. Team Coordination:
Work closely with dispatchers, delivery drivers, and warehouse teams to ensure that the routing plan is executed smoothly and that drivers are aware of their assigned routes.3. Real-Time Route Adjustments:
Monitor live delivery progress and make real-time adjustments to routes to accommodate unexpected events such as traffic delays, customer changes, or other disruptions.4. Data Analysis & Reporting:
Analyze routing data and performance metrics, such as delivery times, fuel usage, and driver performance, to identify opportunities for improvement and enhance efficiency.5. Collaboration with IT & Systems Teams:
Collaborate with IT and systems teams to ensure that routing software and tools are functioning optimally, and to implement upgrades or new technologies that enhance routing performance.6. Cost Reduction Initiatives:
Identify and implement cost-saving initiatives by optimizing routes, reducing fuel consumption, and improving driver productivity.7. Customer Satisfaction:
Ensure that routes are planned with customer satisfaction in mind, minimizing delivery windows and ensuring timely deliveries to enhance the customer experience.8. Driver Training & Development:
Provide training to drivers on route navigation, use of technology, and strategies for improving route efficiency.9. Compliance & Safety:
Ensure that all routes are planned in compliance with legal regulations, road safety standards, and company policies.10. Continuous Improvement:
Continuously assess and improve routing processes, leveraging technology and industry best practices to enhance operational performance.Skills· Strong knowledge of route planning and optimization software.· Excellent problem-solving and decision-making abilities.· Strong analytical skills for evaluating route performance and identifying improvement areas.· Effective communication and leadership skills.· Ability to manage time effectively and prioritize tasks in a fast-paced environment..