Service Co-ordinator, Riyadh, KSA (6 months Contract)

Danaher

Riyadh
Permanent
Full-time

13 days ago

POSITION SUMMARY:The Service Coordinator, KSA is the primary point of contact for requests linked to Technical Service for systems installed and is reassuring customer satisfaction through a high quality of service administration (back office management: order management, logistics, invoicing).ESSENTIAL JOB RESPONSIBILITIES:

Enter and manage service requests linked to instrumentation into the service management’s software
Manage service requests from quotation to delivery and customer satisfaction
Manage invoicing, issue of credit notes and return of goods
Case Creation & Field Engineer dispatch
Ensure Install Base Updates & Accuracy in ERP as necessary
Manage Inter/Intra country Forward and reverse movement of goods, spare parts, etc.
Monitor Stock inventory and request replenishments accoridngly
Identify, develop and implement improvements to support processes and procedures
Adhere to Quality Management System procedures and team objectives
Performs additional tasks as assigned by Manager

TRAINING RESPONSIBILITIES:Complete all assigned and required training satisfactorily and on timeMINIMUM REQUIREMENTS:Education or Experience (in years):

Bachelors Degree (or equivalent experience) with 2-3 years of relevant work experience preferably as a Logistics Coordinator, Service Coordinator or Order Management Specialist

Knowledge and skills:

Fluent Arabic & English (written and oral) is required (additional languages would be an advantage
International trade rules knowledge (incoterm, custom…) in KSA
Comfortable with ambiguity and able to positively cope with change
Knowledge and use of commercial computer application packages (MS Office)
Familiar with SAP, Oracle (or similar ERP System)
Familiar with Salesforce.com / ServiceMax
Able to follow complex procedures and processes
Excellent written and verbal communication skills
Works independently in a structured manner with the ability to prioritize critical tasks
Builds collaborative work relationships with different teams
Thrives in a dynamic and fast-paced environment

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit .At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Danaher

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