Senior Duty Manager, Raffles The Red Sea

• Oversee all hotel operations during assigned shifts, ensuring smooth functioning of front office, housekeeping, food and beverage, and other departments
• Lead, motivate, and manage the duty management team and coordinate with department heads to maintain service excellence
• Handle guest relations and resolve complaints or concerns with professionalism and efficiency, ensuring guest satisfaction and loyalty
• Manage crisis situations and emergency procedures with composure and decisive action, prioritizing guest and staff safety
• Monitor and maintain compliance with health, safety, and security regulations throughout the property
• Conduct regular property inspections and ensure adherence to Raffles standards and brand guidelines
• Manage shift schedules, staffing levels, and coordinate with human resources to ensure adequate coverage
• Oversee financial transactions, cash handling procedures, and maintain accurate records and reports
• Implement and monitor standard operating procedures across all departments
• Communicate effectively with senior management regarding operational issues, guest feedback, and performance metrics
• Train and develop team members, providing coaching and performance feedback
• Customize guest experiences and ensure personalized service delivery aligned with Raffles luxury standards

• Minimum 5 years of hotel operations management or duty management experience in a luxury hospitality environment
• Proven leadership experience managing diverse teams in a fast-paced hospitality setting
• Strong knowledge of hotel operations systems, property management software, and hospitality technology platforms
• Excellent crisis management and problem-solving abilities with a decisive approach to operational challenges
• Comprehensive understanding of health, safety, and security compliance requirements
• Exceptional interpersonal and communication skills, both written and verbal
• Strong organizational and time management skills with the ability to multitask effectively
• Detail-oriented approach to quality assurance and standard compliance
• Financial acumen with experience in budget management and cost control
• Customer service excellence with a commitment to delivering exceptional guest experiences
• Familiarity with Saudi Arabian hospitality standards and regulations (preferred)
• Experience with international luxury hotel brands or multi-property operations (preferred)
• Ability to work flexible shifts, including nights, weekends, and holidays as required for the role

• The opportunity to join Accor, a leading global hospitality group with an exceptional portfolio of luxury brands.
• The chance to define the pre-opening operations for two iconic resorts at one of the world's most anticipated new destinations.
• Become part of a team dedicated to creating unparalleled luxury hospitality experiences.
• A competitive package and excellent opportunities for professional growth.
• Outstanding discounts across the global Accor and luxury brand network.

Accor