Sales Manager - Jeddah

• Ensure the sales team have full knowledge and understanding of product, promotional and marketing activities, and communicate visions and goals to staff by planning and preparing thoroughly for the daily sales meeting
• Ensure departments are adequately staffed in order to achieve departmental objectives
• Conduct a detailed induction with all new sales personnel, and continue to monitor achievements and review individual’s performance through the company’s development review process
• Take a pro-active interest in training and developing team members, developing skills to support improvements in job performance and to aid career advancement
• Delegate responsibilities to appropriate personnel and monitor progress to ensure the task is completed as directed

• Develop strategies, objectives and action plans to increase business and ensure maximum profitability and volume sales targets are achieved and exceeded
• Identify clearly the area of marketing responsibility and ensure relevant knowledge of demographics, using information available from the manufacturer
• Plan, oversee and monitor the completion and success of sales campaigns, advertising and promotional activities to maximise car and extras sales and also create and maintain a positive and professional image of the Retailer
• Analyse current procedures to identify opportunities for improvements
• Build a strong rapport with financial institutions and other relevant businesses

• Ensure appropriate letters are sent to all customers to establish long-term marketing objectives and that all communication to the customer is clearly comprehensible and fully explained
• Receive customers promptly and courteously at all times in accordance with manufacturer’s quality programme
• Work to constantly improve the quality of customer service, in accordance with manufacturer guidelines and the CEM survey
• Consult with customers to establish their needs and continue to maintain good relationships with customers by meeting and exceeding their expectations
• Handle dissatisfied customers calmly, resolve complaints with sensitivity, and involve others when needed

• Develop and maintain good working relationships with all dealership personnel, operating a ‘share best practice’ policy, as well as representatives and staff of manufacturer
• Monitor sales performance against current goals and targets, ensuring new and used stock levels are sufficient to meet projected sales
• Monitor and control departmental administration and procedures, to determine operating efficiency and expenditure within budget
• Undertake all other duties and responsibilities as requested by the Brand Manager
• Display all point of sale and advertising literature as directed by the manufacturer

• Ensure the correct handling of all cheque and cash transactions, compliant with company policy
• Operate within the law at all times
• Adhere strictly to trade plate regulations
• Ensure all health and safety legislation and internal procedures are followed
• Operate at all times within company policy

• Empathy and tolerance
• Ethical behaviour
• Responsibility
• Open-mindedness
• Self-confidence
• Customer-orientation
• Professional appearance
• Team player
• Communication skills
• Pro-active approach

• Minimum GCSE in Maths and English

• Previous technical / service experience desirable
• Computer skills, including experience of operating word processing and database packages, email and internet
• Proven track record in delivering excellent customer service

SAMACO Automotive