Job Category: Non ManagerialJob Description:Respond to the employee's inquiries and complaints in timely manner and in line with Nahdi policies proceduresAccountabilitiesNahdi Employees Responding:Respond to the employees' complaints and inquiries (e.g. transaction issues, salary delays, how to upload the request into the self-service system, ect…) through the e-mail, calls…etc in timely manner as per the set SLAs and SOPs in order to maintain employees' satisfaction.Follow-up all payments registered in the payroll system on daily basis by checking compliance of payment details with payroll policies and procedures in order to ensure data accuracy.Escalation:Validate and Escalate all employees' requests that are registered to the payroll users through the self-service system (e.g. holidays, cash in advance, leaves, business trips, end-of services, etc…) in order to ensure compliance with internal policies and procedures and accuracySubmit transactions (e.g. annual leaves, sick leaves, business trips) after revision and validation of accuracy and compliance to policies and processes to be reflected in the self-service system in order to ensure employees have visibility on the status of the transactions.Reports:Submit regular report to the concerned stakeholders through analyzing the employees' requests (e.g. holidays, commissions, allowances, end-of services, etc…) to provide proper and timely payroll services to Nahdi employees.Employee duties are not limited only to the above-mentioned Accountabilities; he/she may perform other duties as assigned.Work EnvironmentIndoors : 100%Outdoors : 0%Working Days : 5 Working DaysDays off : 2 Days OffWorking Hours : 8:00 AM - 5:00 PM (1 hour break)Job RequirementDiplomaEducationFresh GraduateExperienceMS Office SuiteComputer SkillsEnglishArabicLanguages
