D&T Analyst

Saudi Arabia
Permanent
Full-time

11 days ago

The Local Support Analyst is responsible for providing first-line D&T support and assistance to local users and business units within the country. This role involves troubleshooting and resolving D&T issues, assisting with system setups and configurations, and ensuring that local D&T operations are efficient and effective. The Local Support Analyst will ensure that D&T services meet local business needs and align with organizational standards. This position requires strong problem-solving skills and the ability to handle a range of technical support tasks.Job DescriptionCustomer:Deliver high-quality support to local users, enhancing their productivity and satisfaction.
Resolve D&T issues promptly to minimize disruption to business operations.
Provide clear and effective communication with users regarding support activities and resolutions.
Assist users with D&T-related questions and issues in a professional and efficient manner.
Ensure that support services meet the needs and expectations of local business units.People:Collaborate effectively with the D&T Country Lead and other D&T team members.
Provide friendly and professional support to local users.
Demonstrate a commitment to continuous learning and development in D&T support.
Share knowledge and insights with colleagues to improve support practices.
Participate in team meetings and contribute to a positive team environment.Operations:Manage and resolve support tickets and requests in a timely manner.
Assist with the setup and maintenance of D&T systems and equipment.
Follow established D&T processes and procedures for support and troubleshooting.
Monitor and report on D&T performance and service levels.
Maintain accurate records of support activities and issue resolutions.
Ensure compliance with organizational D&T policies and procedures.
Assist in the documentation of D&T systems and support processes.
Provide feedback and suggestions for improving D&T support services.
Support the implementation of local D&T projects and initiatives.
Monitor and address any recurring D&T issues or trends.
Assist with the management of D&T inventory and assets.
Ensure that support activities align with business objectives and priorities.
Stay informed about new technologies and industry best practices.
Assist with user training and support as needed.
Contribute to continuous improvement efforts in D&T support.Financial Result:Ensure cost-effective use of resources in providing D&T support.
Assist with managing D&T asset inventory and reducing unnecessary expenses.
Monitor and report on expenditures related to D&T support activities.
Identify opportunities for cost savings and efficiency improvements.
Support budget-related activities and financial planning as required.Job Requirements - Experience and Education
Bachelor's degree in Information Technology, Computer Science, or a related field; relevant certifications preferred.
Basic experience in D&T support or a related role.
Familiarity with D&T systems, hardware, software, and network technologies.
Proficiency in D&T support tools and software.
Ability to work independently and as part of a team.
Basic understanding of data privacy and security principles.
Willingness to learn and stay updated on emerging technologies.
Experience with D&T ticketing systems and support processes.
Ability to document and report on support activities and issues.Leadership Behaviors
Building Outstanding Teams
Setting a clear direction
Simplification
Collaborate & break silos
Execution & Accountability
Growth mindset
Innovation
Inclusion
External focusSkills:
Communication Skills
Attention To Details
Management Reporting
Problem Solving
Analytical Skills
Interpersonal Skills
Customer FocusYou will be redirected to the company website to apply for this position

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