Operations and Property Manager - Talent Pool (KSA)
Serco
- Riyadh
- Permanent
- Full-time
- Manage teams of people who will monitor the administration of leases, tenant relationship management, collection of rent, and renewal of leases on all responsible contracts
- Manage the PM teams who will liaise with the Projects department to ensure new assets/properties are incorporated onto the Property Management system.
- Ensure compliance with government requirements and highlights any discussion points prior to signing contract with government clients for leasing properties.
- Ensure compliance with all insurance procedures for all responsible contracts
- Ensure the appropriate action is taken in response to any legal notice received in relation to the managed property
- Prepare all site specific Standard Operating Procedures
- Prepare weekly/monthly reports/statistics
- Work alongside the Contract Managers to develop, innovate and operate property management systems and processes. Identify needs for continuous improvement on the contracts.
- Manage tenant, client and stakeholder communications and relationships
- Liaise with Contract and Finance Managers to develop tenant service charge budgets.
- A proven track record of instituting continuous improvement and change management
- Record of engagement with a wide range of stakeholders and wider commercial and public sector stakeholders.
- Expert in development and implementation of best practice technical documentation.
- Extensive experience of working internationally (preference for Middle East / KSA).
- Excellent verbal and written communication skills.
- 10 years minimum experience in a commercial and retail property management within the Middle East.
- Experience in the use of estate/property management systems.
- Practical working knowledge of all aspects of property management operations is required.
- 5 years minimum experience in people management.
- Constantly updating knowledge of legislation relating to property management
- Use knowledge of real estate and property management in order to make recommendations to the client
- Able to actively create tailored solutions for clients/tenants
- Be able to build and maintain tenant/customer relationships
- Be able to apply legal principles of tenancy agreements and efficient application of processes to be followed
- Knowledge with all local and national regulatory and procedural requirements
- Build and maintain relationships with other parts of the Housing Services Department and other departments within the General Services Division