Role descriptionThe BS Leader is responsible for managing executive assistant and engagement support areas being performed on the ground. The BS leader will monitor all services in alignment with MENA AWS strategy, agreed standards and objectives, to ensure the delivery of high-quality services across all BS operations.Main Role and Responsibilities:Business Management► Actively support regional initiatives towards strengthening and streamlining function framework► Build effective team dynamics; inspire, motivate, and guide teams through transformational change► Drive operational excellence and quality deliverables within BS operations► Work as part of the wider AWS function to ensure consistent alignment of support levels across the boardStrategy and Leadership Management► Implement and identify opportunities to develop BS service offerings and initiatives► Support function's strategic and/or operational initiatives to develop new or enhance existing best practices► Use experience and strategic questioning to influence decision making and/or explore solutions► Work with Function Leader to define and implement the BS strategyOperations Management► Adhere and apply firmwide and function specific policies and procedures► Independently manage BS related queries and facilitate the delivery of effective solutions► Review workloads regularly; ensure appropriate allocation of work and support is provided to the business► Monitor and assess business support activities ensuring key performance indicators are metStakeholder Engagement/Relationship Management► Act as an ambassador and first point of contact for all BS related matters► Actively build rapport, collaborate, consult, and share information with teams as appropriate► Establish, engage, and build strong relationships with business stakeholders and leadership► Seek business feedback on a regular basis to understand and anticipate stakeholder needs and requirements► Consult and communicate with business units and subject matter experts as and when requiredProcess Management► Apply a well-rounded combination of technical expertise, experience, and business acumen to achieve optimal results► Adhere to and enforce BS policies and procedures, and implement standardized protocols and guidelines toensure consistency and efficiency in the delivery of high-quality services► Highly knowledgeable in business support related matters and skilled in identifying solutions and opportunities for improvementPeople Management► Accessible and available to team, mindful of their needs, wellbeing, and concerns► Build high-performance teams and drive initiatives for continued improvement► Create an inspiring and inclusive team environment with an open communication culture► Foster a positive work environment that promotes collaboration, teaming, and employee engagement► Initiate and lead networking opportunities/meetings between executive assistant and engagement support teamsResource Management► Identify and plan resource needs in consultation with business stakeholders and Function/BS Leader► Oversight of leave plans/requests ensuring appropriate cover of support is always available to the business► Proactively monitor and optimize resource allocation/delivery to maximize productivity and workloads► Review support ratios; ensure business is adequately supported and appropriate ratios are consistentlyappliedKey attributes for success► Demonstrate executive presence, confidence, and credibility► Display effective decision-making skills with a high level of emotional and behavioral maturity► Hold a strong conceptual understanding of strategic business priorities and function goals► Model EY Values and Code of Conduct and maintain independence, objectivity, and integrity► Possess solid knowledge of overall technical and functional aspects of all BS areas► Consistently apply sound judgement and confidentiality regarding sensitive mattersThe job description is intended as a guide to reflect the principal purpose of the job/role. It is not an all-inclusive listing of the required responsibilities as these may vary slightly from one location to another. The position holder will perform other responsibilities and tasks as required to achieve the agreed performance outcomes.
