E-Commerce Supervisor

  • Jeddah, Makkah
  • Permanent
  • Full-time
  • 1 month ago
E commerce SupervisorKey Responsibilities:
  • Supervising Team Members:
Managing and motivating a team responsible for tasks like picking, packing, shipping, and inventory management.
  • Order Management:
Ensuring accurate and timely processing of online orders, including addressing customer inquiries, complaints, and returns.
  • Website Management:
Maintaining accurate product listings, descriptions, and pricing, as well as optimizing website performance and user experience.
  • Inventory Management:
Working with the warehouse and logistics teams to ensure optimal stock levels and efficient order fulfillment.
  • Sales & Marketing:
Implementing strategies to achieve sales targets, including promotional campaigns, SEO, and other digital marketing initiatives.
  • Data Analysis:
Monitoring and analyzing e-commerce performance metrics to identify trends and areas for improvement.
  • Customer Satisfaction:
Addressing customer inquiries, complaints, and return requests promptly and effectively.
  • Compliance & Security:
Ensuring e-commerce operations comply with platform policies, legal requirements, and security protocols.
  • Collaboration:
Working with other teams (Finance, marketing, product, logistics, IT) to ensure smooth e-commerce processes.Skills & Qualifications:
  • 5 years of working experience.
  • Strong leadership and communication skills.
  • Excellent customer service and problem-solving abilities.
  • Proficiency in e-commerce platforms and tools.
  • Experience with data analysis and reporting.
  • Knowledge of digital marketing strategies (SEO, SEM, etc.).
  • Understanding of inventory management and order fulfillment processes.
  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
  • Experience with e-commerce platforms like AMAZON seller central, AMAZON vendor central, NOON sellers lab etc.
Candidates shall send their resumes to the email:

Expatriates