IT Support Specialist

• Providing technical support for Windows and macOS systems, with basic Linux troubleshooting.
• Configuring, monitoring, and maintaining MDM (Mobile Device Management) systems.
• Ensuring SOC 2 compliance through security and operational best practices.
• Troubleshooting software, hardware, and network issues.
• Managing user accounts, passwords, and MFA settings.
• Assisting with employee onboarding, device configuration, and training.
• Configuring and managing firewalls and enterprise Wi-Fi networks.
• Administering Google Workspace, including user provisioning, resource access, and organizational hierarchy.

• Proven experience with Windows and macOS administration (Linux familiarity is a plus).
• Hands-on experience with MDM platforms.
• Knowledge of SOC 2 compliance requirements.
• Strong troubleshooting skills for both hardware and software.
• Experience configuring and managing enterprise Wi-Fi and firewall systems.
• Excellent communication skills for providing user support and training.
• Ability to work independently and handle multiple priorities.
• Fluent Arabic & English speaker

• Familiarity with identity and access management tools.
• Experience with cloud-based collaboration tools.
• Knowledge of network security best practices.

• Collaborative, growth-focused work environment.
• Opportunity to work with modern IT tools and security standards.
• Exposure to diverse operating systems and enterprise-level technologies.
• Professional development in security compliance and infrastructure management.

Lucidya