Utilities & Hard Services Manager - 005 - CDU12

• Develop and maintain a hard services readiness checklist, covering:

• Mechanical, Electrical, and Plumbing (MEP) systems
• Building Management Systems (BMS)
• Power, water, irrigation, and sewage interfaces
• Lifts, ELV, and life-safety systems readiness
• Ensure all hard FM systems are fully tested, compliant, and operationally ready for day-one occupancy.
• Align readiness activities with phased handovers, occupancy plans, and FM mobilisation timelines.

• Act as the hard services focal point with Development and Delivery teams.
• Coordinate and oversee:

• Commissioning and testing of MEP and utilities systems
• Snagging, defect identification, and closure
• Operational acceptance and readiness sign-off
• Ensure complete and accurate handover documentation, including:

• As-built drawings
• Asset registers
• O&M manuals
• Warranties, certificates, and statutory approvals

• Lead and govern temporary utilities operations during Phase 1 starting, where potable water, irrigation water, and sewage services are provided via tankers through third-party service providers.
• Establish and manage the temporary utilities operating model, including:

• Tanker demand planning, scheduling, and capacity management
• Storage tanks, sumps, and holding facilities
• Water quality assurance and segregation of potable and non-potable supplies
• Safe, compliant sewage collection and disposal
• Ensure compliance with health, safety, environmental, and regulatory requirements.
• Manage third-party utilities providers, validating performance, service continuity, and costs.
• Plan and manage the transition to permanent municipal utilities, ensuring no disruption to residents.

• Develop and implement the PPM strategy for all hard services and utilities assets.
• Define and maintain the critical asset strategy, including:

• Asset criticality ranking
• Uptime and availability targets
• Redundancy requirements and failure impact analysis
• Ensure PPM schedules are risk-based, realistic, and aligned with manufacturer and regulatory requirements.
• Review PPM compliance and effectiveness, driving continuous optimisation.

• Oversee corrective and reactive maintenance management across hard services and utilities.
• Ensure faults, breakdowns, and emergencies are:

• Logged correctly
• Prioritised based on asset criticality
• Resolved within agreed response and resolution times
• Review corrective maintenance trends, root causes, and repeat failures.
• Produce regular corrective maintenance reports highlighting risks, systemic issues, and improvement actions.

• Prepare and implement a utilities monitoring approach, including:

• Metering strategy and hierarchy
• Consumption baselines by system, building, and phase
• Leak detection and abnormal consumption identification
• Energy and water efficiency measures
• Use consumption data to control costs, reduce losses, and support sustainability objectives.

• Define critical spare parts lists for key assets and systems.
• Ensure availability of essential spare parts, consumables, and specialist tools to support uptime targets.
• Monitor spare parts usage, stock levels, and replenishment practices.
• Coordinate with FM operators and vendors to avoid over-stocking, obsolescence, or operational risk.

• Ensure hard services and utilities assets are correctly configured within the CAFM system, including:

• Asset hierarchies and registers
• PPM schedules and job plans
• Corrective maintenance workflows
• Review CAFM-generated reports for:

• PPM compliance
• Work order volumes and trends
• Response and resolution performance
• Use CAFM data to support decision-making, audits, and performance reviews.

• Define, monitor, and report on KPIs and SLAs related to hard services and utilities, including:

• Asset availability and uptime
• PPM compliance
• Corrective maintenance response and resolution
• Utilities reliability and consumption performance
• Review service provider performance and enforce corrective actions where required.
• Support continuous improvement through performance benchmarking and trend analysis.

• Support the training and mobilisation of the FM operator, technical teams, and specialist vendors.
• Ensure teams are familiar with:

• Asset configuration and operating philosophy
• Maintenance strategies and escalation paths
• Safety, permit-to-work, and compliance requirements
• Oversee mobilisation of OEM contracts, specialist maintenance, and emergency call-out arrangements.

• Establish and maintain incident response and escalation playbooks for:

• Power and utilities outages
• Water supply or sewage failures
• Critical MEP system breakdowns
• Life-safety system incidents
• Ensure roles, responsibilities, communication protocols, and escalation paths are clearly defined and tested.
• Lead post-incident reviews and corrective action planning.

• Support the Facilities Management Senior Manager in maintaining stable, resilient, and cost-effective hard FM operations.
• Identify opportunities for performance optimisation, efficiency improvements, and risk reduction.
• Ensure hard services and utilities strategies remain scalable for future phases.

• Bachelor's degree in engineering (Mechanical or Electrical), or a relevant experience.
• 8+ of experience in hard FM, utilities management, or building services engineering.
• Demonstrated experience in pre-opening / early-phase operations / commissioning, / FM mobilisation / transition for large residential, hospitality, mixed-use, campus, or workforce accommodation assets.
• Strong expertise in hard FM systems, utilities operations, and residential infrastructure.
• Proven track record managing hard services (MEP/critical systems) and outsourcing models with multiple vendors, FM operators and specialist vendors.
• Experience implementing and running CAFM/CMMS, asset registers, and performance dashboards.
• GCC / Saudi experience and working knowledge of local compliance frameworks is a strong advantage.

• Facilities Management or built-environment-related certification (e.g., IFMA, BIFM, RICS, or equivalent) - desirable.
• Health & Safety or compliance-related certification (e.g., NEBOSH, IOSH, or equivalent) - desirable.
• PMP / Prince2 (useful for mobilization, projects interface, and complex readiness planning) - advantageous.
• Sustainability/energy credentials (advantage): LEED GA/AP, energy management training, ISO exposure (e.g., ISO 41001 Facilities Management systems).
• (Certifications are preferred but not mandatory and may be substituted by relevant experience.)

Qiddiya