L2 Network Security Engineer - Network Security Device Support (m/f/d)
- Riyadh
- Permanent
- Full-time
- SSL Inspection (Gigamon)
- Virtual Private Network (Palo Alto, F5)
- Web Proxy (ForcePoint)
- Firewalls (Palo Alto, Cisco, Fortinet)
- DDoS Protection (Arbor)
- Advanced Threat Protection (FireEye NX)
- Intrusion Prevention Systems (Cisco, Trilex)
- Email Security (Cisco Iron Port, FireEye EX, ForcePoint ESG, Trend Micro Scan-Mail)
- Operational Support & Monitoring:
- Monitor and maintain the health and performance of all network security technologies.
- Respond promptly to alerts and incidents across SSL Inspection, VPN, Web Proxy, Firewall, DDoS, Advanced Threat Protection, Intrusion Prevention, and Email Security systems.
- Issue Diagnosis & Escalation:
- Diagnose and resolve routine technical issues related to configuration, connectivity, and performance.
- Escalate complex or unresolved issues to the L3 Network Security Engineer with thorough documentation.
- Routine Configuration & Maintenance:
- Assist with configuration changes, firmware updates, and scheduled maintenance tasks.
- Maintain accurate documentation of device configurations, standard operating procedures, and incident logs.
- Incident Management & Reporting:
- Provide initial incident analysis and support during security events.
- Document incident details and assist in generating reports for root cause analysis and process improvement.
- Collaboration & Communication:
- Work closely with IT, network, and security teams to ensure operational stability and rapid issue resolution.
- Communicate status updates and coordinate with L3 support for escalated incidents.
- Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field.
- 3-5 years of experience in network security operations with hands-on experience in managing and troubleshooting multiple security technologies.
- Familiarity with SSL Inspection (Gigamon), VPN (Palo Alto, F5), Web Proxy (ForcePoint), Firewalls (Palo Alto, Cisco, Fortinet), DDoS Protection (Arbor), Advanced Threat Protection (FireEye NX), Intrusion Prevention Systems (Cisco, Trilex), and Email Security (Cisco Iron Port, FireEye EX, ForcePoint ESG, Trend Micro Scan-Mail).
- Strong troubleshooting and analytical skills with the ability to work effectively under pressure.
- Excellent verbal and written communication skills.
- Industry certifications such as CompTIA Security+, CCNA Security, or vendor-specific credentials.
- Experience with ITIL processes and incident management practices.
- Proficiency in documentation and reporting best practices.
- Full-time role with standard operational hours and potential on-call responsibilities during critical incidents.
- Collaborative team environment, working closely with L3 engineers and cross-functional IT/security teams.
- Opportunities for career growth and professional development in advanced network security technologies.