Professional Services Specialist - Al Khobar
Foodics
- Al Khubar, Ash Sharqiyah
- Permanent
- Full-time
- Deliver a word class service for new and existing clients
- Handle customer needs at their locations for All Foodics Services, RMS, Pay, Online
- Visit client's sites and ensuring quality of services
- Handle location specific onboarding, installations, trainings, replacement and support requests
- Work with other departments on clients escalated tickets to deliver on demand support
- Handle requests on-demand and within company's SLA
- Work closely with outlet team and operations for clients on-demand and general support requests
- Diploma/Bachelor's Degree in Networking, Computer Information System, Computer Science
- 0-2 years of experience, preferably with Information Technology / Software and/or Software-as-a-Service (SaaS) products experience
- Knowledge in software, networking and POS systems
- Comfortable with handling high volume of requests and calls received on our unified number.
- Flexible to deliver work out of working hours/Public Holiday calls and visits
- High problem-solving skills - able to identify problem and find solutions
- Comfortable in English and Arabic language - communicating with confidence
- Good commands over MS Office Applications - Excel on specific
- Must have valid driving license and owning a car to be used for business requirements such as installation, site visits, training requests, etc.
- Knowledge of Networking, POS, ERP systems is a plus
- Experience with escalation tickets handling and CRM is a plus
- We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups
- We offer highly competitive compensation packages, including bonuses and the potential for shares
- Out of Country Work: We offer the option to work outside of your country of employment for up to 30 days annually
- We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment
- Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry
- We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company