IT Helpdesk Specialist
Michael Page
- Riyadh
- SAR 180,000-204,000 per year
- Permanent
- Full-time
- Performs the installation of personal computers, external and internal peripherals, operating systems, and the appropriate software approved by the IT Department
- Analyses, diagnoses, and resolves situations that are abnormal to the running of a personal computer as they relate to the hardware, operating systems, or the general application software installed.
- Basic LAN and WAN network troubleshooting and repairs.
- Manage a variety of computer equipment including computer terminals, printers, modems, personal computers and data communication equipment.
- Determine source and nature of personal computer malfunction using diagnostic and application software.
- Facilitate the day-to-day operations of the IT Department Help Desk by scheduling maintenance and maintaining proper back-ups for important data on certain clients.
- Assist in the execution of IT policies and procedures necessary to maintain efficient and secure operations of the holding's computer system.
- Manage and follow up all IT assets requests
- Provide technical support for the remote users using remote applications
- Ability to work in a team environment or independently with general guidelines and minimal supervision
- Providing on-site cyber security, Network and services that include on-site and remote consulting, troubleshooting, implementation, assessments, and other related tasks as identified
- Develop sound and trusted relationships with internal and external customers by providing accurate and efficient technical/engineering support
- Support with the Integrated Manufacturing Operations Management (iMOM) system backups and updates and providing some level of cyber security.
- Bachelor's degree in a computer related field such as Computer Science, Computer Systems, Computer Engineering, Telecommunications, Process Control, Electronics or in lieu of degree 8+ years working with Networks, IT or OT Security.
- Preferably someone from manufacturing/industrial domain with some familiarity in manufacturing systems.
- Opportunity to cover wider spectrum of IT support in various areas
- Great exposure towards manufacturing technology and digital transformation