Manager - Medical Partner (Pipeline)

• Identify specific healthcare challenges and opportunities within the population.
• Develop profiles or personas of the target population to better understand their unique requirements.
• Utilize data analytics to monitor the effectiveness & overall engagement.
• Get involved in data-driven decisions to optimize engagement efforts.

• Ensure compliance with healthcare regulations and industry standards.
• Implement quality assurance processes to maintain high standards of care.

• Develop and deliver educational material and resources to empower patients with the necessary tools that aid them in making informed healthcare decisions.
• Provide guidance and support to other team members whenever needed.
• Adopt a collaborative and inclusive mindset & team culture.
• Ensuring task accomplishments on time despite team’s bearable challenges.

• Define and track key performance indicators (KPIs) to measure the success of medical engagement initiatives.
• Adjust strategies based on KPI outcomes.
• Manage the cost allocated for medical engagement initiatives, ensuring cost-effectiveness and efficiency.
• Support in managing the cost allocated for medical engagement initiatives, ensuring cost effectiveness and efficiency.

• Managing the front door engagement channels which include:
• Medication Refill.
• Home-Based Lab.
• Home Healthcare Services Support.
• Medical Report Interpretation.
• Lab Results Interpretation.
• Mobile Application Functions.
• Electronic Health Records.
• Symptoms Checker.
• Medical Chat Bot.
• Telemedicine Scheduling Support.
• Remote Patient Monitoring Support.
• Digital Patient Engagement.
• E-Care Engagement.
• Providing medical services on daily basis through the following channels:
• Inbound/Outbound Calls.
• Backend Platform/Bupa App Services.
• Doctor Chat Bot.
• Email Support.

• Collaborate with healthcare providers, specialists, and partners to ensure a seamless patient experience.
• Sustain an excellent relationship with key stakeholders to improve medical engagement.

• Extensive experience in healthcare management and patient engagement.
• Strong leadership and time management skills.
• Proficiency in digital healthcare technologies.
• Excellent communication and interpersonal skills.
• Knowledge of healthcare regulations and compliance requirements.

Bupa