Helix Project Architect - Saudi Arabia

Riyadh
Permanent
Full-time

1 month ago

This Is Helix. Powered by You.At BMC Helix, we don't do ordinary. We're the AI-native engine behind the world's most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate about? We're here to reset the economics of enterprise IT and help others realize the ROI of AI.We are a mix of curious minds, creative thinkers, and courageous builders who believe tech should change the game-not just play it. We celebrate wins, support each other, and laugh a lot.We are the change makers. With decades of leadership and established trust in IT service and operations management, we're scaling with purpose-through organic innovation, strategic acquisitions, and relentless R&D. Our open-first Agentic AI platform empowers autonomous agents to drive real outcomes with speed, accountability, and precision.We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world.The BMC Helix Project Architect performs a lead role in assessing and analysing capabilities, business and technical requirements, and Customer business drivers. The Architect develops, as necessary, solution architecture and program definitions. In addition, the Architect determines Customer environmental and personnel suitability, readiness to proceed, and provides best practice recommendations. The Architect provides engagement stability by leveraging extensive technical and leadership experiences.As a Subject Matter Expert, the Architect's guidance may cover implementation approaches, strategy, integration, deployment, and adoption of best practices to ensure Customer success. The Architect role serves as a senior coach, mentor, and technical leader for members of the project team and Consultants. Key Accountabilities:Provides thought leadership and actionable guidance to during the sales process to setup a successful customer conversion and value realization roadmapShares knowledge and experience with peers by contributing best practice templates and examples for the following delivery artifacts:Conversion Methodology PresentationConversion AgendasConversion Analysis templatesArchitectures Design DocumentsTest PlansDeployment PlanThe Architect's primary responsibilities for the role are:

Responsible for leading and/or participating in small teams comprised of BMC, partner and customer resources at client sites to deliver required outcomes and produce additional business with BMC Helix clients
Create and maintain conversion projects artifacts
Establish conditions of satisfaction and success factors with the Customer early in the sales cycle and ensure those are reviewed and maintained periodically through the sales lifecycle
Development and maintenance of relationships with Conversion code programmers via weekly status calls
Manage transition from Sales to Delivery Team
Comprehensive review and clarification of SOW prior to deal closures
Technical lead rescuing at risk or endangered projects in conjunction with Sales, Support & R&D
Includes plan for communication and collaboration among the Customer Team, Account Team, Pre-Sales, Services Sales, and the PMO
Ensure all internal BMC Helix stakeholders are kept well informed on the engagement
Improve the quality and efficiency of the solutions delivered to BMC Helix clients as a means to improve BMC Helix business margins
Establish and lead conversion scoping meetings including preparation of materials and working with Customer, Sales team and other key stakeholders to review key conversion analysis information
Precise project communications (to PMO and other internal stakeholders)
Review of BMC Helix SOW scoping with the Customer
Use your knowledge and skillset to create or improve processes and or code programs which assist with the deliverables associated with a competitive replacement sales opportunity or conversion project

Success Behaviours:

An individual contributor that:

Has the ability to work independently and provide quality output with minimal supervision/direction
Understand how to apply technology to improve the operational effectiveness or efficiency of specific IT functions or applications
Understand enterprise scale, integrated applications from a process/business perspective
Understands and can articulate how the BMC Helix solutions align to the Customer's needs
Receives positive Customer feedback from BMC Helix leadership, teams, peers, and sales groups
Cultivates satisfied, repeat Customers
Is seen by Customer's and peers as a trusted advisor, using best practices to make prescriptive recommendations that support the achievement of business goals
Written and verbal communication skills at all levels of project team engagement and with the Customer C-level executives - advanced level
Presentation skills to enable facilitation of workshops and meetings - advanced level
Communicates and orchestrates actions effectively for project success (e.g. proactively mitigates risks before issues impact the project)
Leadership and mentoring / coaching skills - advanced level
Organization and planning skills - advanced level
Time Management - advanced level
Escalates appropriately for issues impacting sales opportunities, project delivery or Customer satisfaction, following process and policy
Builds and maintains strong relationships with internal and external key stakeholders
Continuously improves own skills and proactively seeks new learning and engagement opportunities
Identifies new or emergent business opportunities with Customers and works with Account team for follow up
Contributes to BMC knowledge through participation in internal initiatives
Executes projects in compliance with the processes and standards of BMC Helix
Excellence delivery methodology
Fulfils all Ethics and Compliance training/testing requirements to protect BMC Helix interests and assets at all times

Qualifications /Experience/Certifications:

Bachelor's degree or equivalent
10(+) years of technical IT experience that includes:

7(+) years BMC Remedy / Helix ITSM product line experience
5(+) years deploying enterprise management software solutions
ITIL v3 Foundation
Must be familiar with other IT management technologies and have a working knowledge of ITOM
Non-BMC Helix skills in technical areas which support the deployment and integration of BMC based solutions, including (intermediate to advanced level):

Advanced OS
DB
Storage
Virtual
Additional experiences include:

Engagement leader
3(+) projects as technical lead
3(+) production solutions implemented
3(+) deployment(s) across Dev, UAT & Prod for full project life-cycle
Multiple 6(+) month engagements or experience in a project for the entire project
Lifecycle
Technical lead rescuing at risk or endangered projects in conjunction with Sales, Support
R&D

Why Work Here? Because You'll Matter.We're not hiring for roles-we're hiring for impact. At Helix, you'll solve hard problems, build smart solutions, and work with people who challenge and champion you. You'll see your ideas come to life-and your work make a difference.We believe in trust, transparency, and grit. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same. Whether you're remote or in-office, you'll find space to show up fully and contribute meaningfully. You won't be boxed in-you'll be backed up.Make Your Mark At HelixIf Helix excites you but you're unsure if you meet every qualification, apply anyway. We value diverse perspectives and believe the best ideas come from everywhere.EEOC StatementHelix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.Min salary404,625Why Work Here? Because You'll Matter.We're not hiring for roles-we're hiring for impact. At Helix, you'll solve hard problems, build smart solutions, and work with people who challenge and champion you. You'll see your ideas come to life-and your work make a difference.We believe in trust, transparency, and grit. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same. Whether you're remote or in-office, you'll find space to show up fully and contribute meaningfully. You won't be boxed in-you'll be backed up.Make Your Mark At HelixIf Helix excites you but you're unsure if you meet every qualification, apply anyway. We value diverse perspectives and believe the best ideas come from everywhere.EEOC StatementHelix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.Mid point salary539,500Max salary674,375Min Salary - NEW404,625Max Salary - NEW674,375

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