Calypso Back Office Support Consultant
- Riyadh
- Permanent
- Full-time
- Investigate issues as and when they occur, participate in root cause analysis, and suggest and implement resolutions in a timely manner to prevent future occurrences of similar issues through incident and problem management best practices.
- Complete necessary documentation to track and close support tickets and ensure timely updates to business users and management.
- Work closely with project teams, provide analysis, support and assist with software releases and rollouts in the production environment according to Change Management best practices.
- Drive continuous improvement opportunities i.e. event monitoring and alerting, automate manual activities whenever possible
- Participate in an on-call support roster to ensure our most critical applications are Always On for our colleagues and customers and work overtime as required to fix service impacting incidents, maintain our technology services, participate in Disaster Recovery activities and assist with change delivery.
- Proactively manage risk; meet all policy and compliance requirements; perform controls; adhere to Process and Procedures pertinent to role; and escalate events, issues or breaches as they are identified (risk accountability forms part of all roles, as everyone is responsible for managing risk and compliance).
- Demonstrate professional and ethical behavior in your actions by ensuring compliance with external legislation, bank standards and internal operating policies and procedures.
- Strong understanding of Calypso as a back-office system. Experience with settlements and accounting functionality within Calypso. Report generation.
- 5-10 years of working experience in Calypso Functional Support Analyst role.
- calypso technical knowledge and functional knowledge is a must.
- Configuring and customizing the Calypso system to meet business requirements.
- Troubleshooting issues within the Calypso system, potentially providing solutions or escalating to the technical team.
- Providing support for Calypso-related issues, potentially through a ticketing system.
- Coordinating with other teams, such as front office and middle office.
- Production implementation and post-production support.
- Strong problem-solving skills and experienced in providing support in a fast-paced environment.